PRIVACY AND CONFIDENTIALITY

We value and protect your privacy and very much appreciate the opportunity to do that. However, if an adult is being seen and the service is being paid for by a family member, then we expect a signed release to allow us communication with that family member around finances and also we would expect a written statement that can be signed by the family member responsible for the account. Otherwise any communication about any of our patients with an outsider or even a family member can only be done with a written consent allowing us to do that, with an adult patient or a minor with a guardian.The only exception to that would be in an emergency situation as defined by California law including “danger to self'”, “danger to others”, or “gravely disabled.”

CANCELLATION POLICY

Our practice takes great pride in reserving your appointments and trying to respect your time when the appointment is reserved for you. However, if you are unable to keep your appointment and in order to avoid a “no-show or late cancellation charges” we do request a 48-hour notice. Please be respectful of our policy, as that is the only way we can provide a commitment by reserving the time for you and we expect you to be responsible for keeping that appointment or observing the cancellation policy if you have to cancel. Should there be an urgent need to cancel less than 48 hours in advance, please indicate that and I will be glad to review your particular situation. 

MEDICATION REFILLS POLICY

To maintain the high quality of our service we have a policy that in order to get refills on your medications you need to be an “active or maintenance” patient, which translates to being seen regularly or at least on a minimum of every 1-3 months. If you have not been seen within that timeframe you’re expected to make an office appointment as soon as possible and only a limited supply might be approved depending on when you were last seen in the office and until you have a scheduled follow-up. Also be aware that if it has been a long time since your last appointment, we may need to see you for a more in-depth assessments to allow for more time for a sufficient evaluation.Please be aware that we take great pride in keeping our standards of care, so we very much appreciate your cooperation in implementing.

CONTROLLED SUBSTANCES: PLEASE NOTE THAT PRESCRIPTIONS FOR FEDERALLY CONTROLLED SUBSTANCES SUCH AS ADDERALL, CONCERTA, AND VYVANSE, AND FOR POTENTIALLY ADDICTIVE SUBSTANCES SUCH AS XANAX, ATIVAN, KLONOPIN, AND VALIUM, ARE MONITORED CLOSELY BY DR. PARSA YOU WILL ONLY BE GIVEN A 30 DAY SUPPLY OF THESE MEDICATIONS AND REFILLS REQUIRE AN OFFICE VISIT    

I AM  NOT ABLE TO PRESCRIBE OR REFILL NON-MENTAL HEALTH MEDICATION.


  AFTER HOURS

If the situation is urgent and needs immediate medical or psychiatric intervention we urge you to call 911 or go to the nearest emergency room for immediate medical assessment and intervention. Please inform those emergency personnel that you’re under our care so we can get the appropriate medical information, with your signed consent, in order for us to have continuity of care upon your return to our office.

PAYMENT POLICY

Please note that in order to provide you with the highest-quality personalized service and to ensure the full confidentiality of your medical records, Dr. Parsa does not contract with any insurance providers. All services are paid for in full by the client at the beginning of each session or prior to being seen via check, cash, or credit card. If requested, Dr. Parsa will be happy to provide you with a reimbursement form which you can present to your insurance provider in order to seek partial reimbursement for psychiatric services rendered.If you plan to use your insurance benefits, it is in your best interest to check with your insurance provider prior to your first appointment in order to understand the full details of your out-of-network mental health benefits. Dr. Parsa is considered an “out-of-network” provider for those with PPO insurance plans. You may want to ask your insurance carrier to what extent they reimburse for the following psychiatric services rendered by an out-of-network doctor.